Privacy Policy
Effective Date: September 18, 2025
Last Updated: September 22, 2025
DigiScalability ("we", "us", or "our") operates this website and provides digital transformation services. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our services or visit our website.
Information Collection and Use
We collect information you provide directly to us through various means, including but not limited to:
- Contact forms and service inquiries
- Newsletter subscriptions
- Project consultation requests
- Support communications
- Analytics and website usage data
This information may include your name, email address, phone number, company details, project requirements, and any other information you choose to provide.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services
- To respond to your inquiries and provide customer support
- To send you service-related communications
- To improve our website and services
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To protect our rights and prevent fraud
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Analytics cookies (such as Google Analytics) are only set after you provide consent via our cookie banner.
You can control cookie preferences through your browser settings or our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.
- Google Analytics: Used to collect anonymous usage statistics to help us improve our Service. Cookie duration: up to 2 years. Set only after consent.
- Essential Cookies: Required for basic website functionality and security.
- Performance Cookies: Help us monitor and improve website performance.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and business
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with any merger, acquisition, or sale of assets
- Protection: To protect our rights, property, safety, or that of our users
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Employee training on data protection
- Secure hosting infrastructure
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:
- Contact form submissions: 2 years
- Newsletter subscriptions: Until you unsubscribe
- Analytics data: Up to 26 months
- Project-related communications: 7 years for business records
Your Rights
Australian Privacy Principles (APP)
Under Australian privacy laws, you have the right to:
- Know what personal information we hold about you
- Access and request copies of your personal information
- Correct inaccurate or out-of-date information
- Request deletion of your personal information in certain circumstances
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
GDPR Rights (EU Visitors)
If you are in the European Union, you also have the right to:
- Rectification: Request correction of inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your personal data
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for data processing
International Data Transfers
Your information may be processed and stored in countries other than Australia, including the United States and European Union. We ensure appropriate safeguards are in place for international data transfers through:
- Standard Contractual Clauses
- Adequacy decisions by relevant authorities
- Privacy Shield frameworks where applicable
- Other legally recognized transfer mechanisms
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to our newsletter subscribers
- Displaying a prominent notice on our website
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@digiscalability.com
- General Inquiries: admin@digiscalability.com
- Phone: +61 4 8321 0312
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM AEST
- Address: 107 Albert Street, Mordialloc, Melbourne, VIC 3195, Australia
Complaints Process
If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact information above. We will:
- Acknowledge your complaint within 5 business days
- Investigate the matter thoroughly
- Respond with our findings and any remedial action within 30 days
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
DigiScalability Privacy Policy
Last Updated: September 22, 2025 | Effective: September 18, 2025
For privacy inquiries: privacy@digiscalability.com | Phone: +61 4 8321 0312